Therabill Change Npi and Send Claim Again

April 06, 2022 Post a Comment

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Nuha from Ascend Concrete Therapy

Verified Reviewer

Company Size: ane employee

Industry: Health, Wellness and Fitness

Time Used: Less than six months

It's a wonderful resource withal requires a great deal of practise and guidance on how to navigate the steps of billing and agreement the what and why of what I'm doing.

Pros

- Astonishing that a lot of the work is done for y'all and system is already in place and automatically populates all the info you need, and with just the click of a push button you lot can bill out your claims. - Beloved that it'south connected direct to my documentation system. - Customer service is good and knowledgable - Very helpful resources, especially noesis videos!

Cons

- I wish there was a lot more specific guidance during the onboarding phone call with how to use the arrangement (for ex: I was supposed to receive some other call to proceed training however all the same haven't had the opportunity to complete the training despite already existence at the signal of needing it and unsure of how to proceed) - Customer service is great however I experience like no one is really going over the nuts of Therabill and what everything means, especially for someone who is so new to the organisation and billing in full general.

One thousand thousand from Meghan Chalmers, Mini-Motor Mouths

Time Used: Gratis Trial

I was so relieved to observe Therabill. I tried the land's free system and found it complicated and defective with some services I wanted. I have also used other online billing services that were often flawed and had terrible customer support. I Honey the ease of Therabill and the excellent support I receive if I always have a question or issue. Which is very exceptional due to the detailed FAQ department. I actually appreciate that the site is always changing and expanding to encounter our needs. I know a lot of care and work are put in to maintaining it's success. This site has everything I could ask for in a billing system so much more. I can get my billing done in a matter or minutes. I recommend Therabill to anyone who is doing their own billing or as a company. It is well worth the small monthly fee!

Pros

Great customer support, Very detailed program, meets all my needs, honey the section where we can send our bills back to the invoicing area, Fast turn around with payments from ins. companies, I similar existence able to re-actuate clients if I demand to, the recurring clients section in a must, automatic insurance menu from the state is very helpful.

Cons

I would say I do not use all the features on the site but that is only because I don't demand them at this signal. I don't add new clients that often just always stumble over doing so. The ins. card proper name (non the company but what to "call it?") is i I never seem to know what to do with. It ever works out somehow but think it could exist a bit more than clear.

How-do-you-do Meg, I agree with the what you lot say almost the "credit card title". I am going to make the credit carte title a non-required field soon. Still, hither is a brief caption of what information technology is. Information technology is really only a style for you to title the insurance bill of fare in whatever way y'all want. Call back of information technology is a free style notation. The title is displayed to y'all when y'all go to create an insurance claim, therefore, y'all tin can put anything in it that volition help you at that point. The master reason backside it is because sometimes an insurance company may have electronic claims through a third political party (with a different name). For case, the insurance company proper name on the concrete insurance card y'all receive from the client might be "Acme Insurance". But they accept claims through "XYZ Corporation". You would have to choose XYZ Corporation as the insurance company (who to route the claim to), but you could title it "XZY Corporation" to lucifer what is on the insurance menu.

Caroline from The Therapy SPOT

Company Size: 11-50 employees

Manufacture: Health, Health and Fettle

Time Used: More than 2 years

I have been then disappointed with customer service, it is not existent. Nosotros have had so many bug that are left unresolved for months that nosotros are beingness forced to switch to some other EMR. In exploring other options, we are besides realizing that Therabill is no longer up to par, it seems very antiquated and there are so many glitches that we are only having to "live with". No one will assist u.s. within Therabill.

Pros

creating custom templates and ease of daily documentation

Cons

poor customer service with no resolution of major problems for months and few updates to the organisation

I initially chose Therabill for the custom documentation templates and reports of excellent customer service but years later, it does not appear to be the same company since being bought out by WebPT. I take been then disgusted with my issues not being resolved, no follow up to my emails, no render phone calls and no resolution to my bug with Therabill.

Nick from Excel Care Therapy

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than two years

I have been a user of this tool for over two years, all has been very good, lots of features, lots of expert templates, and pretty easy to set up and use. Notwithstanding, our exercise is in Phoenix AZ, and this tool does not support Phoenix AZ timezone for Google Agenda. I have submitted over 6 issues reports, but I have non received a satisfactory response. Different customer supports personnel goes downwardly the same path (make sure your google calendar is in the correct timezone.), but they tag the bug fixed, so go unresponsive. I have given upward, and will not be using this characteristic. It is too bad, considering our patients practise like receiving reminder emails, even so until this bug is fixed, we cannot send them reminders, nor can we populate our therapists' Google calendars with their appointments.

Pros

Groovy features, neat value, very intuitive

Cons

Customer support

LaTeasha from Therapeutic Focus

Company Size: 11-50 employees

Manufacture: Health, Wellness and Fettle

Time Used: More than 2 years

My overall experience has been great. I take utilized this product over the past 5 years and I am always amazed at how they are able to keep up with e'er-changing applied science. I feel like my business organization is on the cut edge of engineering science, cheers to Therabill!

Pros

I dear the fact that I have admission to support (an actual person, that volition listen to my problems and resolve any bug that may arise).

Cons

I can't say that at that place is anything that I similar least about the software.

ELECTRONIC signature was an option!

My business organisation was growing and I needed software that would arrange the change.

Tom from Gibson Counseling

Company Size: ii-10 employees

Industry: Mental Health Intendance

Time Used: Less than 12 months

We really like this software, it has been a great improvement for u.s.a. and we are broken-hearted to see the new additions when they are ready to exist installed.

Pros

The color coding is surprisingly not merely appealing but very efficient and 'self-sense' rewarding. Our therapists actually similar the ability to communicate securely with clients through the patient portal. The ability to process payments (specially credit cards) within the system has been a huge time saver.

Cons

We would similar to see more options for our administrators to customize some layouts and reports, would similar to come across the option to search clients more hands, and movement the tab "select therapists" from the bottom corner (it is very difficult to get to sometimes). Nosotros would like to see a more user specific manner to communicate betwixt administrators and therapists and clients. Would accept been nice to have a more than easy system to migrate our (then) electric current clients into this new system.

Arni from Center Tree Counseling

Company Size: 2-10 employees

Industry: Mental Health Intendance

Fourth dimension Used: More than 2 years

We accept 10 clinicians and this software is great. it is very easy to use and larn. The billing features piece of work well but for a large organisation would not be robust enough. There are pelnty of training videos that are very helpful. Customer service is easy to accomplish and all but one of my interactions have been great. The one incident they fell brusque on was when the software was not displaying part of the progress note. Information technology took me almost a month and many calls to finally go someone to deal with the issue. All other bug have been dealt with quickly, however. They exercise regular maintenance updates which are communicated well in advance and or done during off-top hours (1am Sat am). Overall its a great platform.

Pros

Very intuitive, adequate customization, lots of preparation videos, reachable/live customer support, easy to acquire.

Cons

Could be more than customizable, billing features are not equally robust for larger practices, wish there was a ameliorate mode to runway disbursements to clinicians i.due east. ameliorate payroll feature.

Sandra from Therapeutic Focus, LLC

Company Size: 2-10 employees

Manufacture: Hospital & Health Care

Time Used: More than than 2 years

It has been wonderful and beneficial to me and my visitor.

Pros

This product has proved to be very piece of cake to apply. It has a vast number of tutorials to encounter. The transport updates when making changes to the software. Their helpdesk personnel are quick to arrive touch with you and to resolve issues.

Cons

Integration with i of the other software that we employ.

Monica from New Braunfels Counseling Center

Manufacture: Mental Health Intendance

Time Used: More than 2 years

Pros

Ease of utilise and learning is smashing. The billing is easy to send to healthcare organizations. Client service is always polite and helpful.

Cons

Some of the ease of moving to one department to another could be meliorate integrated with each section. Also, have issues with the scheduler saving appointments at times. Fourth dimension consuming having to go into each session billed to check the ICD10 earlier billing each session. Therabill seems to have more than issues with lag time since the new upgrade.

Verified Reviewer

Visitor Size: 2-x employees

Time Used: Less than 2 years

Pros

It coordinates with our EMR (WebPT) and then we tin can accurately bill, quickly. The tutorials are bully and really helpful, besides. Moderately intuitive merely it takes awhile to figure things out.

Cons

Sometimes insurances don't always upload correctly from WebPT to Therabill so changes need to be made. But overall, the transition is relatively smoothen near of the time.

Wendy from Wendy Ryan, LCSW, LLC

Time Used: Free Trial

I am a single practitioner in private practice and I have been using this program for about a year since going into private practice for myself. I take used dissimilar electronic medical records programs with past employers and had never had to nib for myself (that was handled by billers). The program integrates billing and scheduling and easily keeps tracks of all payments and client accounts in which you can do yourself. I really similar using the document builder - it is quick and easy (and you can edit whenever needed). They provide peachy tutorials as well every bit written instructions. The support staff quickly answer your inquiries and aid y'all until you are satisfied (inside the means of the plan). The great thing besides - it has never been downward when I have signed in (at all dissimilar hours of the day/week). Overall, of all the programs I have had trials or have used extensively, this one has been the all-time. Some may majority at the monthly cost but when you compare the different programs, their features, etc... if you are looking for something which y'all can schedule, pecker inside a few clicks, keep accounting, practise your documentation, the cost is worth information technology. The only cons I have seen are related to my ain personal preferences regarding statements and documents (i.e. formatting). All the same, what they do have is more than sufficient and piece of cake to use and are "my" forms. I would recommend this to any individual practitioner who is wanting to exercise things on their ain without all the overhead costs - money you piece of work so difficult to earn. FYI - I am not affiliated with this company whatsoever and truly am attesting to my own feel and use.

Janet from Gibson Counseling

Company Size: two-10 employees

Manufacture: Mental Health Care

Time Used: More than than 2 years

Pros

It gives you a lot of options to run reports, credit card integration, cracking dashboard. Great price for everything the software does.

Cons

Patient portal doesn't let intake paperwork. You tin filter by your clients (so you but see your clients), nevertheless if it is a group practice all other therapists tin see all your clients.

Travis from Positive Pathways, LLC

Manufacture: Mental Health Intendance

Time Used: More than two years

Pros

We love our feel with Therabill. New features and updates are ever rolling out that enhance the billing, scheduling, and practice management feel. The custom reports feature is crucial for our practise for payroll purposes. Billing is a breeze and we besides beloved the integrated ERA feature!

Cons

The simply negative nosotros could call back of is the frequency of feature updates, which is not a bad affair, but that something is a scrap dissimilar every week or and then. Information technology is piece of cake to adjust to the changes, however, and use of them are well documented by the vendor.

Jane from Integrative Counseling & Psychological Services, P

Time Used: Gratis Trial

Overall, I am thrilled with this plan/service! You really want someone who cares virtually making their product the best, and who is responsive to your needs. If a suggestion is something that might suit a reasonable number of other users, it is usually implemented. It is very like shooting fish in a barrel to exchange emails with someone who is so quick to reply. And, the billing/scheduling in one is both cost effective and as well helps to ensure that a session is not missed. Really, I am very pleased!

Pros

*medical billing/scheduling in one *email and/or text reminders to patients *electronic billing included *day, calendar week, or month view *designer is incredibly responsive to feedback to improve!! *affordable for minor practices with ane or >1 provider (who don't see/bill several people an hr --i.e., who don't bill/make as much every bit some types of providers) *US (IL) based *support is quick to respond *securely located servers, with a set-upward mindful of HIPAA

Cons

*actually many cons go addressed when you give feedback and Joe has fourth dimension to get to it :-) *would exist nice to elevate an appointment from once to another (I believe he is working on this as well!) *it tin take a short time to become used to appearance changes *really, any cons are pretty minor

Racheal from Spoken communication Therapy Services

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: Less than 12 months

This product has been extremely helpful in reducing time spent on insurance invoicing and reviewing EOBs. It also provides professional looking invoices. I honey how it keeps rails of how many days have passed with overdue bills.

Pros

Inside a few clicks I am able to submit claims to insurance companies. I don't have to spend time double checking each box in the claims submitted, considering they are ever filled out automatically correct.

Cons

Some features with finding bills and payment receipts required assistance for me to observe when I was initially learning the program.

Angela from Speech & Language Therapy Services for the Greater Boston area

Time Used: Free Trial

I'1000 a speech-linguistic communication pathologist and a sole proprietor. I have effectually 10 clients that I come across privately in addition to working for another agency. Earlier Therabill, I was keeping runway of everything by pen and newspaper along with Google calendar. Therabill is great because information technology has all the features I was looking for in one product. I've been using information technology for a year now and can't say enough swell things about it! I tin submit all of my insurance claims through here. Information technology keeps electronic files for my clients (current and discharged) where I can write daily SOAP notes and upload evaluation reports that I've written on Microsoft Give-and-take. The calendar syncs with Google calendars and helps keep track of my sessions with clients, lets me add together in other events (I add together in the clients from my other task onto the calendar then I don't double book), and automatically sends e-mail reminders to clients about their upcoming appointments. It'south very convenient and all spider web-based so you can access it anywhere you lot accept an cyberspace connection. Client support has always promptly responded to my emails and questions and stock-still any bug inside 24 hours. The online aid videos and webinars are really helpful and worth the fourth dimension to larn most all of the features that Therabill has to offer. I highly recommend this product for whatsoever allied health care professional to assistance proceed their billing and medical records organized and easily attainable.

Danni from Stenson Physical Therapy

Company Size: 2-ten employees

Industry: Medical Practise

Time Used: Less than 2 years

I would recommend this software. In one case you get used to all of the tabs it is very functional.

Pros

All the billing is in one place and I can edit patient information in the program without going in to another plan.

Cons

The program is a little difficult to navigate at commencement (as with whatever new software) but the flow seemed hard to get used to. Just now information technology is not bad.

Time Used: Gratuitous Trial

Would definitely recommend this for an private provider or a small-scale agency.

Pros

User friendly/easy to use; first-class customer support. Great from the "billing submission" perspective. User guide (transmission) is helpful

Cons

Difficult for an inexperienced person to decide on which reports to generate, when and how often. Could utilize a "user guide" with examples of sample reports and how to generate them. No pick to reconcile payments due to providers based receipt of payment split up from ERA/EOB- assumes that payment is received with the ERA/EOB.

Thanks for the useful feedback. I would like to reply. I do want to point out that there is an instructional video for creating customized reports at http://www.youtube.com/watch?five=iKxZ18EJ4zI I practice not feel it would exist wise for Therabill to dictate when, how oft, or fifty-fifty if you should create reports. Therabill caters to a large audience, from solo providers to groups over of 100 providers. At that place are some ordinarily needed pre-made reports if you demand them under Filing -> Reports. In add-on to the normally used pre-made reports, I will put upwards some report examples from the customized reports. Therabill does requite you the ability to enter a "Deposit Date" with each of your payments entered. This could be used to reconcile your payments.

Marilee from Marilee Feldman, MS, LCPC, CADC, LLC

Time Used: Costless Trial

Outstanding production with astonishing customer support. A swell value!

Pros

I am a counselor in private practice and cannot recommend Therabill highly plenty! I had non previously washed electronic billing and am thrilled to detect how easy it is with Therabill. Therabill is very like shooting fish in a barrel to use, very intuitive and simple. Therabill has the best technical support on the planet! All of my questions are answered very promptly and clearly. Therabill staff are also open to my suggestions for improvement. My life has truly changed as a result of this product. It is so easy to utilise for scheduling and billing, and at the tail end of the billing procedure it seamlessly enters payments and adjustments from the insurance companies into my clients' accounts. Creating statements is also piece of cake. Therabill also allows for charting, and while I have not used this feature, I'm sure it is first-charge per unit as well. Therabill is an bonny program that is easy to utilise and has saved me a lot of time and money. Well worth the monthly fee!

Cons

I cannot find whatsoever downside to this production.

Ryan from New Life Counseling

Visitor Size: eleven-50 employees

Industry: Mental Wellness Care

Time Used: More than than 2 years

Extremely poor. We're beginning transition to a new organization.

Pros

When we get-go got the software, it had many of the features nosotros wanted, and the company was very responsive. Then WebPT bought the visitor, and customer service and responsiveness went apace downhill.

Cons

Since WebPT bought Therabill, innovation and the continuing improvement and addition of new features which took place nether the founders, has stopped. They no longer respond in timely fashion to client service issues, and sometimes don't answer at all. Then WebPT exposed some of our data to a clinic in another state, and refused to have responsibility - we narrowly avoided huge bug which were caused by their security mistake. We are currently looking at switching to a different arrangement.

Dawn from Positive Pathways

Industry: Mental Wellness Care

Time Used: More than two years

Pros

It is piece of cake to use and navigate through. It has continued to grow since nosotros began using it in 2012. The vendor is ever wanting to make it more user friendly and tailoring information technology to everyone's needs.

Cons

What I like the least about this product is that it went through a period when it was ever running tiresome. Once Therabill realized there was an issue with likewise many users, they expanded to do good the client and their needs.

Erick from SpeechCom, Inc.

Company Size: xi-50 employees

Industry: Medical Practice

Time Used: Less than 12 months

Glad we have this every bit production, it'southward definitely a time saver when at that place are many other tasks enervating time as we establish a practice. The knowledge base of operations videos are very helpful when you need to find answers on your ain

Pros

The system is fairly intuitive and user friendly. We've used it sporadically for the first couple months but are now using information technology more consistently and getting improve acquainted. The processes are fairly fluid and easy to recall unless you lot make some manual entry errors.

Cons

Front end training was pretty minimal. Sometimes customer service tin can lag but they're generally responsive & willing to take time to work through things with you on the telephone. If you brand manual entry errors it can take several steps with customer service guidance to get things cleaned upwardly.

Cathy from Sirius Medical billing

Company Size: ii-10 employees

Industry: Wellness, Wellness and Fitness

Time Used: Less than 2 years

Keen!!! Delightful. I loved that unpaid insurance claims were near zero.

Pros

Insurance aging was e'er close to aught. Therabill worked with Web PT to streamline billing processes. Claims went out to the correct insurance, payments were posted correctly to accounts and aging was extremely modest and manageable.

Cons

Trying to find how claims were paid, how to modify posting errors or changes was non as user friendly equally it could be. Customer services was strictly via internal ticket method. Some instructions are but better via phone.

Uzma from Professional Care PT

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: Less than 12 months

Overall, a very convenient software if you accept WebPT

Pros

I like that I tin can write notes on WebPT and information technology automatically gets put into therabill and I am able to bill in 5-ten 1000 inutes

Cons

When you brand a mistake, it tin can exist complicated to figure out what to practice to set up it and sometimes the call up support can have a while to get back to you.

U'Lawnda from JourneysPath, LLC

Fourth dimension Used: Costless Trial

I am single business owner with a private psychotherapy do. I was looking for an affordable billing system that was simple to employ and I could access from whatever computer. I contacted several billing companies who had extraordinary starting time up fees and extra fees for claim submissions over a specific number. I finally came across Therabill and tried the demo which seemed easy enough. I requested a call to get further information, heard from them within an hour, and was quickly sold by the no fix upwardly fee and low cost. I have been with Therabill for over a year and it is by far the best business investment I accept fabricated thus far. I've enjoyed the improvements along the fashion, and accept benefited from them as well. I've referred colleagues and they too enjoy the functionality of Therabill. Customer service is stellar! If I am having any navigating issues, they are addressed quickly. I am provided with a stride-past-stride guide to address my effect. I practise like that I have the option to search for a how-to video as well. Too, issues are not but addressed in writing, only verbally if needed. I highly recommend Therabill. I look forrard to more than improvements that volition subtract the stressors of billing.

Phaedra from Slap-up Ancestry VA

Industry: Medical Do

Fourth dimension Used: More than than two years

Pros

You tin can use information technology anywhere; at abode in the clinic or on the go. It is very simple to use; and customer service is fantastic. They reply fast to all inquiries. I love the goal bank; once you lot take written a goal you lot can find it and edit it easily to use for another child.

Cons

But wish it wasn't as expensive, compared to other'due south.

Patricia from Wise Mind Mental Wellness Clinic, LLC

Company Size: 2-x employees

Industry: Mental Health Care

Fourth dimension Used: More than 2 years

When this was a stand lone independent company, you lot could get prompt responses to concerns, reasonable and frequent updates. There is cypher intendance about behavioral health support at this point. Don''t exercise information technology. At that place are better programs out there and to switch is a huge burden.

Pros

It had been a fairly comprehensive billing and documentation software. Earlier it was purchased past WebPT, the updates were frequent and helpful. This is now non-existstent.

Cons

Frequent outages with PAID text reminders not being sent because the developers didn't create enough memory, no real updates of importance or frequency. Awkward user interface.

April from April Arden and Assembly

Time Used: Free Trial

I would recommend Therabill to anyone who needs to bill insurance companies for services.

Pros

Therabill website gives me the ability to bill insurance companies for services provided, keep track of what has been paid, print out statements for clients who pay out-of-pocket, schedule appointments, write client notes and many other things that I have not yet explored. Therabill offers technical support like no other site. The It guy volition get back to me inside 15-30 minutes if I accept a question or problem. They go to a higher place and beyond and they truly intendance about the people who use the website. They are continually updating the site and adding improvements and new options. You tin can't go wrong with this web site, information technology makes billing a pleasure. Therapists who piece of work for me discover it very beneficial for maintaining their schedules, and it was easy to train them on how to utilize the website.

Cons

No cons, that I accept establish.

Kristen from Mobile Therapy, Inc.

Time Used: Costless Trial

I have a modest Concrete Therapy exercise that had been overwhelming my life with paperwork! I had been using a server-based documentation system that produced a charge list that had to be transferred to a billing organisation. I was desperate for more efficiency and more gratuitous time! I stumbled across Therabill in my search for a software system that was simple, simply able to incorporate documentation and billing. Therabill is a fantastic product that maximizes your efficiency by simply allowing you to schedule a visit, enter your documentation, and complete billing from i basic interface. It all happens together, very intuitive! The monthly cost is extremely affordable. Electronic claims are submitted without an boosted charge. The most challenging but exciting attribute of Therabill is the documentation. You actually create your own forms by calculation or removing fields. It takes a picayune time but you can accomplish the format that works all-time for your practice. You can also build databases as you type. Best matter of all, if you run into a trouble just pick up the phone or send an email. You get almost immediate resolution. Thanks Therabill!

Company Size: ii-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Terrible customer service. They have gotten worse since spider web pt took them over. They are coin focused and not customer focused

Pros

I liked ease of use. I liked that multiple providers could use it and that it could handle growth of our business.

Cons

when in that location are problems they seem to shrug information technology off rather than fixing information technology. Nosotros have had multiple bug which are costing my business concern money and they do non seem to be taking our concerns seriously.

I made a error when choosing therabill over another system

Lindsay from Reliant Physical Therapy

Fourth dimension Used: Gratis Trial

We are a relatively new concrete therapy clinic and have used Therabill for the past vii months for documentation and electronic insurance claims. We recently transferred our credit carte processing arrangement from Century Connect to Therabill equally well because we were having a lot of technical issues with Century Connect. Nosotros too wanted to streamline our visitor and save on time. We have been so impressed with Joe and the team at Therabill. From 24-hour interval 1, they have been incredibly fast at addressing whatsoever questions we have had regarding their system. It commonly takes them minutes to respond to an email and there is always someone we can talk to on the telephone if need be. This past calendar week, we noticed an outcome with customer's non receiving emails for charges being made through Therabill. It took Therabill three days to add together this new feature to their organisation. 3 days! They made our case a priority and took our recommendations very seriously. We appreciate Therabill so much and would highly recommend them to any therapist who is opening their concern OR who is with another company that doesn't provide personalized service.

Janet from The Navigators

Time Used: Free Trial

Awesome awesome awesome! I have recommended therabill to several others!

Pros

Therabill is a life saver! I was doing my ain billing and spending hours, with mountains of paperwork. Then my friend showed me Therabill - it was user friendly, efficient and fourth dimension-saving, and Joe is a great support if you are having problems. I got control of my billing and it only took minutes a week. It was affordable too!

Cons

I am non doing billing anymore (I work in a school) but I still accept to pay monthly to keep my bookkeeping for tax purposes.

Therabill does not hold on to your private customer information if you exercise not have a paid business relationship with Therabill. However, at whatsoever time y'all can practice a full download of all of your information to your computer if y'all no longer want to subscribe to Therabill. Therabill does offer the option to hold on to your information for you and give you access to your account for a very minimal monthly fee of $6.95 per month.

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than than two years

Poor- we will be switching EHR for a software that has more features.

Pros

Easy learning curve. Straightforward to learn how to schedule and chart notes. Clean dashboard that is not overly cluttered

Cons

Does not have features available for prescribers. No patient portal. Unable to re-create frontward while notes makes charting cumbersome. Not real client services.

Anna from Anna Rooney Speech Therapy

Time Used: Free Trial

I would recommend Therabill if you need a program that does both your billing and bookkeeping. It is a user-friendly programme that helps you lot track billing besides as bill.

Pros

I started using Therabill about 1 and half months agone and I take been very pleased with the product. Prior to using Therabill, I used a billing specialist. She just did my billing, not my bookeeping and information technology toll me more. Therabill is a very effective way to manage your billing and hands nib. I nib insurance companies direcetly as well as CBO for Early on Intervention. I as well employ Therabill to bill my clients directly.

Cons

LIke any program, you need to exist pro-active about entering the information. You likewise need to take a footling time to watch the very helpful videos. Nevertheless, if you lot have questions, customer support is great!

Cynthia from Cynthia Dundas SLP

Time Used: Costless Trial

If you are a therapist doing your own billing, I HIGHLY recommend that yous endeavor TheraBill. If you lot are paying a billing service to do your billing, I HIGHLY recommend that you lot try TheraBill. You can do it yourself and salvage yourself the price of a billing service.

Pros

Customer support is great. I have never had such slap-up client support. Before TheraBill it would take me hours a week to pecker insurance companies. With TheraBill, I spend about five-10 minutes per night. It sends my insurance claims electronically and I get payment much much faster from the insurance companies. I looked effectually at other software and they wanted in the range of $75.00 - $150.00 per calendar month. Some would fifty-fifty charge per claim fee'southward on top of that. As an individual therapist, I pay $24.95 per month... with no other fees.

Cons

I can't call up of any cons at this moment.

Rachel from Excel Physical Therapy

Company Size: 2-10 employees

Industry: Medical Do

Time Used: Less than 2 years

Pros

The master dashboard page offers a lot of information. Peculiarly helpful is the box that will show any electronic EOB'southward that accept been rejected.

Cons

This product is non user friendly. In that location are a lot of tabs that are not needed or applicative. When looking for something that should be obvious, it is not easy to notice. For example, to utilise payments to a patient business relationship, you would click payments->enter payment->batch client. Therabill could better their user friendliness by using terms that match to the chore.

Anny from Gonell Psychotherapy Services

Company Size: 2-10 employees

Industry: Mental Health Care

Time Used: Less than half dozen months

Customer service tin be greatly improved. Set up up is complicated. Customers take to rely on their videos to learn the prepare and utilization of service.

Pros

Having all the demographic and clinical information in 1 site.

Cons

Complicated setup involves many unlike web services that plainly don't communicate with rah other. Lack of firsthand feedback for questions. Often take to wait 2 days for email to be answered. Phone calls rarely are answered. I'm on the East declension, service works with Central Standard Time! , so patient reminders are based on that time line. Besides to set up text date reminder, you demand to know the phone carrier of the patients phone service. They also say they don't guarantee the text volition go thru and propose a 'express text service' at an extra fee per text...it takes a long fourth dimension to ready upwardly considering all insurances have to be reconnected with their clearing firm so it takes a lot of paperwork back and forth with every insurance plans to set it upward.

Toll.

Denise from Speech Enterprises, Inc

Manufacture: Medical Practice

Time Used: Less than ii years

Pros

I like the support online and the quick response time to individual problems and or concerns. As well, features are adult in response to requests.

Cons

It lacks intuitiveness so that I am searching all over and and then later on I found how to practice something I cannot recall how I did it.

Anastasia from KidLink Therapy, PC

Industry: Medical Do

Time Used: Less than 6 months

Pros

They have incredible customer service! When we signed up with them, nosotros were on the phone several times a twenty-four hours. Their representatives knew the states by names and were always courteous and extremely helpful. And there were no wait fourth dimension to talk to a human - never! I also like how intuitive the software is for a therapist to use; there are several things that we are even so learning, merely everything works for our small practice so far.

Cons

Nothing really. They listen to suggestions and always try to find best way to answer your inquiry. Figuring out the fiscal reports was a bit tricky, but this is more than because nosotros are therapists non accountants. Still, there are a few things in the reports I would like to alter like calculating payments coming from different sources in order to pay biller vs therapists.

Carrol from Corvallis / Albany Sport and Spine Physical THerapy

Company Size: 11-fifty employees

Manufacture: Medical Practice

Time Used: Less than 6 months

I am surprised that WebPT is putting this product our an advantage every bit it is more than labour intensive. We take had the same biller for 13 years and 3 different billing systems and very flexible - she doe not similar the feature of therabill at all.

Pros

There were supposed to be improved management reports and features that we are still to find, every bit the folks at therabill cannot even help the states detect that which they are advertising as a benefit.

Cons

Nosotros have Zirmed as a clearing house which was supposed to be compatible with Therabill. It is not, whenever, Therabill changes something in their program, Zitmed is not updated. The result existence that when we had Kareo the previous billing system compatible with WebPT, our bills were automatically sent out past the clearing house, the click of a push. We have been hand folding - sent 470 accounts out yesterday and everyone was folding and stuffing statements due to this glitch. I recommend WEBPT equally and EMR merely highly discourage yous to go with Therabill.

Company Size: two-10 employees

Industry: Infirmary & Health Care

Time Used: Less than 6 months

Absolute worst business decision I ever fabricated. I am 2 i/ii months into this with no end in sight. Now I can't get them to switch me dorsum to my quondam company. Nothing is as advertised. Nosotros were told multiple times that things were fix then they never were. This visitor is either very dishonest or extremely incompetent. I would non recommend anyone exit where they are. I have a well established concern and have never had greenbacks flow problems. Afterwards 7 years of business organization I am worried about payroll for the get-go time e'er because of the company.

Pros

It was tied in with my EMR and then ease of information period

Cons

They never could set upwards Medicare payments and e'er blamed someone else. 2 i/two months I oasis't been able to pecker Medicare they have most ran my business organisation out of money. They are not clearinghouse so y'all have 2 or three channels places everything is going and they all blame information technology on the other part. Never could get help. They also didn't tell us we had to sign upwards with all the other clearinghouses

Rachel from Excel Physical Therapy

Company Size: ii-x employees

Industry: Medical Practice

Time Used: More than than 2 years

Pros

Once the product is set up and you figure it out, it works fine and consistently. Information technology is easy to utilize payments.

Cons

This product, while effective, is NOT user friendly. It is non intuitive whatever, and then it does take some time to figure out how to do things.

Anjlee from Synergic Therapy, Inc

Time Used: Free Trial

Simply AMAZING. If you are looking for a web-based software to take care of ALL your medical practice needs this is the 1 for you. Due to the ease of utilise and constant improvements I don't need an part assistant to aid me manage my business concern. Joe and his squad manage it for me. I am amazed at the rate that new and innovative features are added with a support video to assist you implement the new characteristic. I hear the same comment over and over from colleagues .." I wish I had found information technology sooner...it has fabricated me more efficient and effective". While a "great" review would include pros and cons.......I honestly have no cons. The price is unheard of for what you get, the support is quick, the production is professional, articulate, and extremely user friendly, and it truly helps your bottom line!

Denise from Voice communication Enterprises, Inc

Time Used: Free Trial

For years I have been using a different exercise management product that required I export to a claims processing service. Recently I decided to look for a production that was spider web-based and would include the billing feature without exporting. I researched and selected a different product to brainstorm using the last calendar week in Baronial with the plan of discontinuing the sometime system at the first week in September. Well, after 4 days with that production, I began looking again and found Therabill. Within iii days we were up and running because the software is intuitive and has great video preparation support also. Besides the ease of use, it is incredibly flexible. Lack of flexibility was why I aborted on the beginning program I selected. We are yet in the free trial menstruation and love it!

Micaela from Smiling Star Spoken communication & Language LLC

Time Used: Free Trial

I have recommended Therabill to a number of colleagues. I highly recommend this plan.

Pros

Therabill completely meets my needs at this time. It has facilitated the whole billing process for me, and significantly reduced the length of time I spend processing payments, invoices, etc. All with a click hither and a click there, everything is washed.

Cons

Initially, it is a scrap disruptive on how to navigate around all the features, merely Joe is ALWAYS prompt and efficient in providing responses to customer inquiries. Furthermore, he added specific feaures to the program upon asking to run across my specific needs to facilitate my billing.

Jodi from Dr. Jodi Lovejoy, D.BH, NAPPP, LCSW

Industry: Mental Health Care

Time Used: Less than 12 months

Pros

I similar the integrated chapters of this software. All aspects of the software piece of work nicely together, to back up my practice.

Cons

I simply could not use this with my iPad. My IT person tried a diverseness of means to work around this issue, merely ended the software or the iPad had to go...

Channa from Harbor Spoken communication Pathology

Fourth dimension Used: Costless Trial

I have had a private practise for 6 years and have outsourced my billing. We decided to endeavor to bring our billing in house, and Therabill has made the transition successful. The production is intuitive and user friendly. Nosotros love that it incorporates all aspects of our jobs; scheduling, information base, billing and reminder calls. Nosotros are looking forward to learning more about the documentation features that are available. The tutorials are comprehensive and helpful. The staff take been more than helpful and caring with questions almost our set-up. One more benefit to using Therabill is the amount of time our clinicians and front role staff are saving with the seamless functionality of the plan. Thanks for a great product!!

Travis from Positive Pathways

Time Used: Free Trial

Our practice was looking for an all in one, billing/ scheduling/ practice direction organisation. We currently accept 12 providers and plan on continuing to abound. We found Therabill and liked information technology immediately. After the demonstration that Joe gave us, we only liked information technology more. It is affordable and feature rich, and has everything that we were looking for.

Pros

- Fully featured billing and practice management system. - With frequent updates and maintenance, Therabill merely keeps getting amend. - A+ customer support. Eastward-mails are frequently answered with in an hour or less. - Easy import and transition from old software.

Cons

Currently, none whatsoever.

Adam from Adirondack Manual Physical Therapy, PLLC

Time Used: Free Trial

I would recommend Therabill to whatever provider just beginning a do, equally nosotros were, as well equally to an existing provider looking for a more concise form of tape keeping and billing.

Pros

Clarity of process - we were walked through footstep by step, with the option of asking for aid at any step of the manner. Customer service (we typically receive a response within an hr) Therabill'due south power to alter with our needs Easy to sympathize language Clear explanation of each field Toll constructive Creator very in touch with the needs of therapist and their linguistic communication

Cons

I do not have whatever negative bug.

Cynthia from Bowen Voice communication-Linguistic communication Therapy, LLC

Time Used: Free Trial

I recently started a private practice in Oral communication-Linguistic communication Pathology, & a colleague recommended I give Therabill billing software a try. I have been very pleased that I did! Therabill is easy to use, and their customer support is outstanding! Joe Dundas and his team are always quick to respond my questions when they arise. Their quick answers (often to questions I didn't fifty-fifty know I needed to enquire) take saved me hours of fourth dimension and frustration as I navigate new territory. And what is even amend is that I have produced clean claims and take been paid!

Pros

Piece of cake to apply; responsive client back up; documentation characteristic; very reasonably priced.

Cons

No cons encountered to date!

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